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FACILITIES TO CITIZEN
 
The Particulars of facilitates available to citizen for obtaining information including the working hours of a library or reading room, if maintained for public use ;
 

CITIZEN CHARTER

OUR COMMITMENTS : Development Authorities /Housing And Development Board, owe Following Services to its Consumers, Allotees/Buyers.

  • Unbiased, quick and cordial service with full integrity and honesty.
  • High quality of construction and development works at appropriate cost.
  • Punctuality and transparency in all transactions.
  • Time-bound delivery of all services and redressal of complaints.
  • To make available at reception counter, all information regarding time-bound disposal of various on-going programmes.
  • Organize regular public camps for quick disposal of pending matters.

EXPECTATIONS OF CITIZEN CHARTER

  1. Plot/House/Property Allotment
  2. Building Plan Approval
  3. Land Acquisition, Development Works and Maintenance of Public Services
  4. Redressal of Public Greivances
  5. Obligations of Consumers
  6. Procedure for registration of Complaints
1- ALLOTMENT OF PLOT/HOUSE
 
Sl.No
Purpose/Enquiries
Time Schedule
Officer responsible
1 To obtain information regarding availability of plots/houses in various schemes.
24 hrs.
Property Officer
2 To obtain information regarding new schemes of Development Authority/Housing and Development Board.
24 hrs.
Property Officer
3 To submit application for registration of plot/house allotment.
2 days
Property Officer
4 To obtain information regarding progress of plot/house allotment
3 days
Property Officer
5 To obtain costing of plot /house
5 days
Account Officer
6 To obtain allotment letter
2 days
Property Officer
7 To obtain calculation memo regarding installments of plot/house
7 days
Property Officer
8 To obtain details of interest/penal interest/ calculation
10 days
Property Officer
9 To obtain Reschedule of installments

15 days
Chief Account Officer
10 To obtain Settlement of anomalies in the deposited amount.
10 days
Property Officer
11 To obtain verification of documentation
10 days
Property Officer
12 To obtain Revival of plot /house allotment on request made within 30 days of cancellation
3 days
Property Officer
13 To obtain costing for complete payment
10 days
Property Officer
14 Transfer remaining of plot/building
45 days
Property Officer
15 Mutation of plot/house
60 days
Property Officer
16 To obtain copy/inspection of file
5 days
Secretary
17 Execution of agreement/sale deed
15 days
Property Officer
18 Conversion of Lease hold land to free-hold
15 days
Property Officer
19 To obtain possession letter after registration of sale deed

5 days
Property Officer
20 To obtain refund of registration/any other due amount by unsuccessful applicants after the lottery
10 days
Property Officer
21 To know the status of progress regarding submitted application
5 days
Property Officer
22 To obtain miscellaneous information regarding properties
15 days
Property Officer
 
2- APPROVAL OF PLANS
 
Sl.No
Purpose/Enquiries
Time Schedule
Officer responsible
1 To obtain information at the counter regarding plan approval formalities.
Immediate
Incharge, Building Section
2 To obtain prescribed forms at the counter for submission of plans.
Immediate
Incharge, Building Section
3 To obtain information at the counter regarding building permit fee and other related charges
Immediate
Incharge, Building Section
4 Submission of plans for plots upto 300 sq mt.of area
Immediate
Incharge, Building Section
5 Approval of plan for unitary plots of more than 300 sq.mt.of area
30 days
Incharge, Building Section
6 Approval of plan for group housing/commercial building
90 days
Incharge, Building Section
7 To obtain information regarding sub-division/lay-out plan fee (including securing of NOC from concerned departments)
45 days
Incharge, Building Section
8 Approval of sub-division/lay-out plan
45 days
Incharge, Building Section
9 Approval of plan for purchaseable F.A.R.

30 days
Incharge, Building Section
10 Approval of plan for compensatory F.A.R. after policy decision
30 days
Incharge, Building Section
11 Plan renewal
15 days
Incharge, Building Section
12 To obtain information at the counter regarding compounding bye-laws.
Immediate
Incharge, Building Section
13 Approval of compounding plan
90 days
Incharge, Building Section
14 Hearing of notices against unauthorized/illegal construction
02 days
Incharge, Building Section
15 Action against unauthorized /illegal construction
7 days
Incharge, Building Section
16 To obtain copy of approval plan
7 days
Incharge, Building Section
17 To obtain Land-use information as per Master Plan
7 days
Incharge, Building Section
18 Disposal of application regarding change of Land-use
90 days
Incharge, Building Section
19 To enquire about the date fixed for hearing of case from the presiding Officer.

Immediate
Incharge, Building Section
20 Issue of completion certificate
30 days
Incharge, Building Section
 
3- LAND ACQUISITION , DEVELOPMENT WORKS AND MAINTENANCE OF SERVICES
              ENGINEERING SECTION
 
Sl.No
Purpose/Enquiries
Time Schedule
Officer responsible
1 To know the boundaries of land proposed for acquisition
5 days
Engineer Acquisition
2 Disposal of application regarding readjustment of land in the Authority’s scheme
90 days
Incharge Planning
3 To secure approach to private land from Authority’s scheme
90 days
Incharge Planning
4 Starting repair of drains, parks and roads etc. in the Authority’s colonies.
30 days
Incharge Engineer
5 Repair of street light in the Authority’s colonies
7 days
Incharge Engineer
6 Restoration of water supply in the authority’s colonies
1 day
Incharge Engineer
7 Completion of large development /construction (incomplete) works
45 days
Incharge Engineer
8 Completion of small development /construction (incomplete) works
30 days
Incharge Engineer
9 To obtain physical possession of plot
7 days
Incharge Engineer
10 To obtain physical possession of building
15 days
Incharge Engineer
 

4- RESPONSIBILITIES OF ALLOTTEE /APPLICANT

  • Do not purchase plots or buildings with disputed ownership title.
  • Plot or building should be purchased only in such scheme where lay-out plan has been sanctioned by the Competent Authority.
  • Do not purchase plot or building falling within undeveloped land or unauthorized colony.
  • Do not purchase house or building whose construction is illegal.
  • Comply with formalities relating to plan approval and pay all prescribed fees/charges.
  • Construct your house after approval of the building plan and in accordance with the approved plan.
  • Complete construction of the building within validity of the building permit.
  • Use your land or building as per land-use prescribed in Master Plan.
  • Do not encroach upon road, drain, park , public land etc.
  • Do not choke/plug the drain abutting your plot or building by covering it with earth or any other material.
  • Do not encroach upon others land or property.
  • Do not carry out illegal construction your land or plot.
  • Do not continue construction in case it is sealed.
  • Pay all installments by due date relating to plot or building allotted by Development Authority/Housing and Development Board.
  • Pay all charges by due date related to maintenance of civic amenities.
  • Extend full cooperation in the maintenance of civic amenities.
  • Do not install motor pump on water supply mains.
  • Do not purchase plot/building or get any other work done through the mediators / dalals .
  • Extend the full cooperation to the field staff of the Authority/Housing Board in discharging their responsibilities.

IMMEDIATE ACTION ON COMPLAINTS REGISTERED BY THE APPLICANTS TO
 BE ENSURED ONLY IF NO DEFAULT OF RESPONSIBILITIES FOUND ON THEIR PART.
 

5- PROCEDURE FOR REGISTTRATION OF COMPLAINTS

COMPLAINTS CAN BE OF FOLLOWING TYPES.

  • Complaint against encroachment or unauthorised construction.
  • Complaint against unauthorised use of land or building.
  • Complaint against unauthorised possession of land or building.
  • Complaint against non-compliance of various responsibilities within the prescribed time-frame.
  • Complaint regarding repair /maintenance of civic amenities viz., water supply, sewerage, drainage, electricity etc.
  • Complaint against payment of land acquisition compensation.
  • Other complaints.

IF THERE IS ANY COMPLAINT AGAINST DEVELOPMENT AUTHORITY /HOUSING BOARD OR ITS OFFICER /STAFF OR IN CASE OF NON-COMPLIANCE OF THEIR COOMITMENTS WITHIN PRECRIBED TIME SCHEDULE, THE COMPLAINT MAY APPLY FOR REDRESSAL IN THE PRESCRIBED FORM GIVEN AT ANNEXURE-1 AND SUBMIT THE SAME AT THE COUNTER OF THE AUTHORITY / HOUSING BOARD.
 
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© MDA, Muzaffarnagar 2005
Muzaffarnagar Development Authority, 1133, South, Civil Lines, Circular Road, Muzaffarnagar.
Phone - 91-131-2621922, Fax - 91-131-2620859
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